Susan Hanley is an independent consultant and expert in knowledge management and the design, development and implementation of successful portal solutions, with a specialization in Microsoft SharePoint. She is a Microsoft MVP for Office Servers and Services. Her areas of expertise include information architecture, user adoption, governance and business value metrics. Sue’s client list includes many of the Fortune 500 along with some of the world’s leading academic, professional services, and not-for-profit organizations. Immediately prior to establishing her own firm, Sue led the portal and collaboration practice for Dell Professional Services.
Sue is a frequent writer and speaker on the topics of community management, governance, user adoption, information architecture, and measuring the value of knowledge management and enterprise social investments. She is the co-author of three popular books about SharePoint, including the most recent: Essential SharePoint 2013: Practical Guidance for Measureable Business Results.
She writes the Essential SharePoint blog for NetworkWorld.com.